System Engineer Endpoint Support (m/f) - Permanent Contract

A real challenge in an international high-tech environment

EBRC (European Business Reliance Centre), leader in Luxembourg and in the Greater Region and a reference model in Europe in integrated one-stop-shop "Trusted Datacentre, Cloud, Managed Services & Advisory Services", aims to become a European Centre of Excellence and Trust in the protection and management of sensitive information.

As part of the development of its "Trusted Services Europe", at national level and at European level, EBRC is seeking to recruit a: System Engineer Endpoint Support(m/f) –  Permanent Contract

As a « System Engineer Endpoint Support », you will: 

  • Ensure the follow-up of the activities within the framework of the Business Continuity Services;
  • Ensure the good management of the IT park (PC, devices, multifunction printers, smartphones, etc.);
  • Participate in the selection, monitoring and maintenance of software (e.g. Windows, MS Office, Antivirus, etc.);
  • Show initiative and be a force of proposal within the framework of the continuous improvement of the internal IT solutions;
  • Ensure the availability and quality of IT support procedures for end-users and IT Analysts on the support desk;
  • Resolve problems and manage Incidents and Service Requests;
  • Perform risk analysis and ensure proper documentation of procedures for change management.

Your profile : 

  • You have a degree in computer science and at least 3 years experience in a similar position; 
  • You are fluent in French and English, both written and spoken;
  • You have a perfect command of the following front office tools:
    • Hardware (PC and devices, Microsoft OS)
    • Software (MS Office, Teams, Webex, Acrobat, etc.)
    • Canon/HP printers
    • Apple Smartphone;
  • You are familiar with Azure/Office365, MS Active Directory/GPO, Citrix Desktop, MS SCCM/Intune, etc.; 
  • You are familiar with the fundamental processes of ITIL;
  • You have network knowledge: DHCP, DNS, SMTP, FTP;
  • Available and flexible, you are willing to work on-call hours to ensure the continuity of services subscribed by our customers.

EBRC offers you the opportunity to join a company with strong growth potential. This position is also accessible to anyone with a disability.

Additional information:
EBRC – Human Resources
To the attention of Madame Sandrine Boucquey
19-23 rue Jean Fischbach  
L-3372 Leudelange
recruitment@ebrc.com 

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I hereby acknowledge that my personal data will be kept by EBRC for 3 years. I can, at any time, exercise my right to access, modify or delete my data. *
*Personal data collected during your application are processed by EBRC S.A., located at 19/23, Rue Jean Fischbach, L-3372 Leudelange. Your personal data are processed for the purposes of managing EBRC’s recruitment related activities, including interviews set-up and conducts, tests for applicants, evaluations and assessments of the results, and as otherwise needed in the recruitment and hiring processes. This processing is legally authorized under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, (General Data Protection Regulation or "GDPR") insofar as it is necessary for the purposes of the legitimate objectives pursued by EBRC S.A., which are the solicitation, evaluation, and selection of applicants for employment.
Your personal data will be retained by EBRC S.A. as long as EBRC S.A. deems it necessary to evaluate your application for employment. In accordance with the provisions of the GDPR, you have the right to access, rectify and erase your personal data.
You can exercise any of these rights free of charge by contacting EBRC S.A.:
- by email to the following address: dpo@ebrc.com
- or by post addressed to: EBRC S.A. - DPO 19/23, Rue Jean Fischbach, L-3372 Leudelange
In order to be able to satisfy your request and to avoid any identity theft, a double-sided copy of your valid identity document must be attached to your letter.
You can also lodge a complaint with the National Commission for Data Protection (CNPD), via their website: www.cnpd.lu. Please note that your criminal record excerpt may be requested if you are hired by EBRC S.A.. This criminal record will be destroyed at the latest one month after its receipt.