EBRC TrustedManagedServices  as Business enabler

Supporting our clients during all the lifecycle of its processes

EBRC controls and executes all actions bound to the implementation and the management of the solution chosen by client.
We cover all the value chain actions to guarantee a perfect deployment, supporting and boosting of the business.

Keep your business running: day-to-day operations outsourced to EBRC

 

EBRC Trusted Operations Services

Audit & Consulting         

  • Network, security, data centre, hardware, cloud
  • Architecture, infrastructure
  • BCM/BCP services
  • Moving services
  • Integration, migration or transformation services

Setup

  • Architecture, infrastructure, network, hardware
  • OS, databases, web application layers, security components and application management

Support & Maintenance

  • Patch, release management, incident and problem management

On-site support

  • Workstations, mobile devices and printers 
  • On-site network devices PABX and LAN/WAN

EBRC Trusted Service Management

Service Desk   

  • Within 24/7 operational model
  • Directly interfaced with integrated monitoring

 
Project Management

  • Prince 2 framework to support efficient initial setup

 
Service Account Management

Dedicated to client, SPOC in charge of following-up and reporting:

  • Incident Management
  • Change Management
  • Capacity Management

 

Quality & Security through certifications and recognitions

 

EBRC Trusted Advisory Services

ICT Governance Model

  • Solution in relation with Business Strategy

 
ICT Main Plan

  • Architecture in relation with Business Tactic

 
ICT Technical Rules

  • Infrastructure in relation with Business Rules

 
ICT Operational Rules

  • Platform in relation with Business Efficiency

 

Our Trusted Advisory Services

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